What if an item doesn't fit me ?
Well, you have enough to worry about... !
An item doesn't fit you or you have simply changed your mind ? We will get you a refund, no questions asked. You have up to 7 days upon receiving your order to request for a return.
Refunds are processed for unworn items in their original packaging with original tags. SALE items can only be exchanged.
A return fee of 35Dhs shall be applied and deducted from the order value. If the return request is due to a mistake or faulty item, the return fee will be waived.
How to request for a Return ?
To request for a return, please email us on Hello@trendivor.com or contact us on whatsapp with the below information:
- Order Number
- Reference of the item to be returned
Your refund will be completed within 10-15 days upon reception of the returned parcel at our warehouse. Once the package is checked and confirmed to be in its original condition, you will be notified by email. You will then be required to confirm the bank account on which you would like to receive your refund on
We do not offer an exchange service. You will have to request for a return and place a new order with the new items or size required. Shipping fees will be applied on your new order.
No, Shipping fees are non-refundable. You will receive a refund on the value of your items only.